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FAQs
know before you go
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What is the make and model of your adventure van?Rocky is our 2023 Ram Promaster, converted by DMVans in Rifle, CO.
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How much does it cost to rent?For availability and pricing please click here
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How can I get something back that I accidentally left in Rocky?Message us through Outdoorsy!
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What is the cancellation policy?Once your booking is confirmed, you can cancel within 48 hours for a full refund, as long as you are within 14 days of your trip! If you cancel more than 5 days before your trip: 100% of the booking is refundable . If you cancel 5 days or fewer before your trip: 75% of the booking is refundable.
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Am I insured for 3rd party injury or damage to the adventure van?Yes, Outdoorsy insures for incidents such as this.
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Where can we pick up the adventure van?Once you have booked the adventure van, Outdoorsy will send you the pick-up address.
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Do I need to return the adventure van with a full tank of gas?Yes, the adventure van does need to be returned with a full tank of gas.
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Does the van have a shower or toilet?Our adventure vans do have an outdoor shower but you will have to rely on the great outdoors to be your bathroom! Nah man we have a Laveo Dry Flush toilet as an add-on. They also have a Geyser Shower system that can be used indoors or outdoors.
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Will my auto insurance cover the adventure van?No, most auto insurance will not cover campervan rentals.
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Can I bring my pet with me?Yes! Dogs are allowed, sorry no cats. Our adventure van makes for a perfect way to travel with your furry best friend! If I can’t tell there has been a dog in the van then no extra cleaning fees will be applied.
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Can I tow something behind the van?While the van is equipped with a Class 4 receiver, we don’t allow towing. You’re more than welcome to put a hitch-mounted bike rack there, though!
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How far can I travel on a tank of fuel?It depends on where you’re traveling. Flat roads get better mileage than mountains. That said, I usually average about 350-400 miles on a tank.
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Can I leave my personal vehicle when I pick-up the adventure van?Yes, you’re welcome to park in the van’s spot when you pick up the van.
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Is the adventure van automatic or manual?Automatic transmission.
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Where am I allowed to travel with the adventure van?Everywhere except Mexico and to festivals like Burning Man.
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Can I take the adventure van to music festivals?No, music festivals; especially Burning Man. Send us a message to tell us more information about the festival you are hoping to attend. We may give you approval depending on the event!
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Will we be warm enough in the winter?Yes! Our adventure van is equipped with a cabin heater and induction stove to keep you warm during winter trips.
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